What You Can Expect

Disability Discrimination and Accommodation Policy

[Updated June 2024]

Purpose: This policy aims to promote equal opportunities and fair treatment for individuals with disabilities in all aspects of employment, services, programs, and activities. It prohibits discrimination based on disability and outlines procedures for providing reasonable accommodations to qualified individuals with disabilities.

Scope: This policy applies to all employees, applicants, customers, clients, visitors, and participants in programs or activities conducted by Ready Set Sleep, LLC. It covers all forms of discrimination based on disability, including recruitment, hiring, promotion, training, compensation, benefits, termination, and access to facilities and services.

Definitions:

Disability: A physical, cognitive, or emotional impairment that substantially limits one or more major life activities, a record of such impairment, or being regarded as having such an impairment.

Reasonable Accommodation: Modifications or adjustments to learning expectations, personal or community engagement, policies, or procedures that enable individuals with disabilities to perform essential job functions or access services and facilities.

Prohibition of Discrimination: Ready Set Sleep prohibits discrimination against individuals with disabilities in any aspect of employment, services, programs, or activities. Discrimination includes but is not limited to:

Refusing to provide reasonable accommodations to qualified individuals with disabilities.

Harassing or retaliating against individuals with disabilities.

Failing to provide equal employment opportunities or access to services and facilities.

Request for Accommodation: Individuals with disabilities who require accommodations to perform essential job functions or access services and facilities should submit a request for accommodation directly to emily@readysetsleep.com . Requests for accommodation will be kept confidential to the extent possible and will be handled promptly and appropriately.

Interactive Process: Ready Set Sleep will engage in an interactive process with the individual requesting accommodation to determine the most appropriate and effective accommodation. This process may include:

Discussing the nature of the disability and specific limitations.

Identifying essential job functions or access requirements.

Exploring possible accommodations.

Assessing the effectiveness of accommodations.

Types of Accommodations: Reasonable accommodations may include, but are not limited to:

Modifications to participation and learning expectations.

Provision of assistive technology or equipment.

Adjustments to current policies or procedures.

Modifications to learning format.

Accessible formats for written materials.

Cost of Accommodation: Ready Set Sleep will bear the cost of providing reasonable accommodations, except where doing so would impose an undue hardship on the organization. Factors considered in determining undue hardship may include the size and financial resources of the organization, the nature and cost of the accommodation, and the impact on operations.

Confidentiality: Information regarding an individual's disability and accommodation needs will be kept confidential, except on a need-to-know basis or as required by law.

Training and Awareness: Ready Set Sleep will provide training and raise awareness among employees and stakeholders regarding disability rights, accommodation procedures, and the importance of fostering an inclusive and accessible environment.

Compliance and Enforcement: Compliance with this policy is mandatory for all employees and representatives of Ready Set Sleep. Violations of this policy may result in disciplinary action, up to and including termination of employment or termination of services.

Review and Revision: This policy will be reviewed periodically to ensure its effectiveness and compliance with applicable laws and regulations. Amendments or revisions may be made as necessary.

Contact Information: For inquiries or concerns regarding disability discrimination or accommodation, individuals may contact Emily Varon via email emily@readysetsleep.com 

Approval: This policy has been approved by Ready Set Sleep, LLC and is effective as of June 1, 2023.

Ready Set Sleep is committed to providing equal opportunities and creating an inclusive environment where individuals with disabilities can thrive and contribute to the organization's success.

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Policy Statement: Equal Treatment in Marketing and Training Materials

[Updated June 2024]

At Ready Set Sleep, we are committed to fostering an inclusive environment where every individual, regardless of their background, identity, or abilities, is treated with respect and has equal access to opportunities for growth and development. As part of this commitment, we have established the following policy to ensure that all marketing and training materials are fully inclusive and that training instructors provide equal access to learning for all participants.

Inclusive Marketing Materials:

We will ensure that all marketing materials, including but not limited to advertisements, brochures, websites, and social media content, reflect the diversity of our community and are inclusive of all individuals.

Our marketing materials will avoid stereotypes and biases, and instead, strive to represent people from various backgrounds, cultures, abilities, genders, ages, and identities in a positive and respectful manner.

We will regularly review and update our marketing materials to ensure that they remain inclusive and relevant to our diverse audience.

Inclusive Training Materials:

All training materials developed or utilized by Ready Set Sleep will be designed with inclusivity in mind, taking into account the diverse learning styles, abilities, and needs of our participants.

Training materials will be accessible on request to individuals with disabilities, including providing alternative formats such as braille, large print, or digital formats compatible with screen readers.

We will avoid language, images, or examples that may be exclusionary or offensive to any group, and instead, strive to create a supportive and welcoming learning environment for all participants.

Equal Access to Learning:

Training instructors will undergo training to understand and implement strategies for promoting inclusivity and ensuring equal access to learning for all participants.

Instructors will be attentive to the diverse needs of participants and make necessary accommodations to ensure that everyone can fully participate in training sessions.

Any barriers to learning, whether they be physical, technological, linguistic, or otherwise, will be addressed promptly and effectively to ensure that no participant is disadvantaged due to factors beyond their control.

Monitoring and Compliance:

Ready Set Sleep will regularly monitor the implementation of this policy to ensure compliance and effectiveness.

Feedback from participants regarding the inclusivity of marketing materials and training sessions will be actively sought and used to inform improvements.

Any concerns or complaints regarding potential violations of this policy will be taken seriously and addressed promptly and impartially.

Training and Awareness:

We will provide ongoing training and resources to all employees involved in marketing and training activities to increase awareness of diversity, inclusion, and accessibility best practices.

Employees will be encouraged to proactively identify opportunities for improvement and contribute to the ongoing enhancement of our inclusive practices.

By adhering to this policy, Ready Set Sleep, LLC reaffirms its commitment to equality, diversity, and inclusion in all aspects of our operations. We believe that by embracing diversity and ensuring equal treatment for all, we can create a more vibrant, innovative, and supportive community for our employees, customers, and partners.

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Data Protection of Delegate Information

[Updated June 2024]

1. Introduction

At Ready Set Sleep, LLC, we recognize the importance of protecting the personal data of our delegates and are committed to ensuring its confidentiality, integrity, and availability. This Data Protection Policy outlines our approach to handling delegate information in accordance with applicable data protection laws and regulations.

2. Scope

This policy applies to all delegate information collected, processed, or stored by Ready Set Sleep in the course of our business activities. This includes but is not limited to information collected during event registration, communication with delegates, and any other interactions with individuals attending our events or using our services.

3. Data Collection and Processing

3.1. Lawfulness, Fairness, and Transparency: We will collect and process delegate information lawfully, fairly, and transparently. We will ensure that delegates are informed about the purposes for which their data is collected and processed.

3.2. Purpose Limitation: Delegate information will only be collected and processed for specified, explicit, and legitimate purposes. Any further processing of delegate information will be compatible with these purposes.

3.3. Data Minimization: We will only collect delegate information that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

3.4. Accuracy: We will take reasonable steps to ensure that delegate information is accurate and, where necessary, kept up to date. Delegates are encouraged to update their information as required.

3.5. Storage Limitation: Delegate information will be kept in a form that permits identification of delegates for no longer than is necessary for the purposes for which it is processed.

3.6. Security: We will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks associated with the processing of delegate information, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage.

4. Data Subject Rights

Delegates have the following rights regarding their personal data:

4.1. Right to Access: Delegates have the right to request access to their personal data and to receive information about how it is processed.

4.2. Right to Rectification: Delegates have the right to request the correction of inaccurate or incomplete personal data.

4.3. Right to Erasure: Delegates have the right to request the deletion of their personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

4.4. Right to Restriction of Processing: Delegates have the right to request the restriction of processing of their personal data under certain circumstances, such as when its accuracy is contested, or the processing is unlawful.

4.5. Right to Data Portability: Delegates have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.

4.6. Right to Object: Delegates have the right to object to the processing of their personal data under certain circumstances, such as when it is processed for direct marketing purposes.

5. Data Sharing and Transfers

5.1. Third-party Service Providers: Delegate information may be shared with third-party service providers who assist us in organizing events or providing services to delegates such as email, billing, or technical support. We will ensure that such providers process delegate information in accordance with applicable data protection laws and regulations.

6. Compliance and Accountability

6.1. Compliance: We will regularly review our data protection practices to ensure compliance with applicable data protection laws and regulations.

6.2. Accountability: We will maintain records of our data processing activities and take appropriate measures to demonstrate compliance with applicable data protection laws and regulations.

7. Training and Awareness

We will provide training to our employees and contractors who handle delegate information to ensure that they are aware of their responsibilities under this Data Protection Policy and applicable data protection laws and regulations.

8. Breach Notification

In the event of a personal data breach involving delegate information, we will notify the relevant supervisory authority and affected delegates in accordance with applicable data protection laws and regulations.

9. Policy Review

This Data Protection Policy will be reviewed regularly and updated as necessary to ensure its continued effectiveness and compliance with applicable data protection laws and regulations.

10. Contact Information

For questions or concerns regarding this Data Protection Policy or our data protection practices, delegates may contact us at emily@readysetsleep.com .

This Data Protection Policy was last updated on June 6, 2024

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Complaints Procedure

[Updated June 2024]

At Ready Set Sleep, we strive to provide exceptional service to all our clients. However, we understand that occasionally issues may arise, and clients may feel dissatisfied with our products or services. We take client feedback seriously and are committed to addressing any concerns promptly and effectively. 

To ensure a fair and transparent process, we have established the following complaints procedure:

1. Initial Contact:
Clients who are dissatisfied with any aspect of our products or services are encouraged to contact our Customer Service Department as soon as possible. They can reach us via phone or email during business hours or may reach out through our contact form: https://www.readysetsleep.com/contact  

2. Complaint Registration:
Upon receiving a complaint, our team will log the details of the complaint, including the client's name, contact information, nature of the complaint, and any relevant details provided by the client. A unique reference number will be assigned to the complaint for tracking purposes.

3. Acknowledgment:
We will acknowledge receipt of the complaint within 48 hours of its registration. The acknowledgment will include the reference number assigned to the complaint and an estimated timeframe for resolution.

4. Investigation:
Once the complaint is acknowledged, our team will conduct a thorough review of the complaint, gather relevant information, and assess the situation to determine the root cause of the issue.

5. Resolution:
Upon completion of the investigation, we will propose a resolution to the client. This may involve offering a refund, replacement, discount on future purchases, or any other appropriate remedy depending on the nature of the complaint. We will communicate the proposed resolution to the client in writing, along with an explanation of our findings.

6. Client Feedback:
We value feedback from our clients and encourage them to provide input on the proposed resolution. If the client accepts the proposed resolution, we will proceed with implementing it promptly. If the client is not satisfied with the proposed resolution, we will work with them to find an alternative solution.

7. Escalation:
If a satisfactory resolution cannot be reached at the initial stage, the complaint may be escalated to a higher authority within the company, such as the Behavior Analyst Certification Board (BACB). The escalated complaint will undergo further review, and additional steps will be taken to address the client's concerns.

8. Follow-Up:
Once the complaint is resolved to the client's satisfaction, we will follow up to ensure that the resolution has been implemented effectively and that the client is happy with the outcome. We may also take corrective actions to prevent similar issues from occurring in the future.

9. Recording and Analysis:
All complaints received, and their resolutions, will be recorded in our internal database for analysis and continuous improvement purposes. This data will be used to identify trends, address recurring issues, and enhance our products and services.

10. External Options:
If the client remains dissatisfied with the outcome of their complaint, they may have the option to pursue alternative dispute resolution mechanisms, such as mediation or arbitration, or to seek legal advice.

At Ready Set Sleep, we are committed to providing excellent customer service and ensuring that all complaints are handled fairly and efficiently. We thank our clients for their feedback, as it helps us to improve and better serve their needs.

For any inquiries regarding our complaints procedure or to file a complaint, please contact us directly:

Ready Set Sleep, LLC
1+(323) 823-0314
emily@readysetsleep.com
www.readysetsleep.com 

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As a Certified Behavioral Sleep Specialist, you belong to a larger community committed to the science of behavior analysis. Should you choose to utilize the title Certified Behavioral Sleep Specialist© or the acronym CBSS© (as with your BCBA credentials), thereby publicizing your professional credentials as part of your in-person or online descriptors, the following agreement is required:

I acknowledge and understand that social media, online, and in-person platforms are commonly and frequently utilized by myself, consumers, and colleagues for purposes of sleep education, dissemination, and Applied Behavior Analysis (ABA)-specific professional growth, business development, advertising, collaboration, professional networking, and coalescing.

As a Certified Behavioral Sleep Specialist, I acknowledge my representation of this Certification and the field of ABA when I identify myself as such (i.e., publicizing my professional credentials as part of my in-person or online descriptors) in public and in public forums such as social media.

I acknowledge my representation of my Sleep Certification and the field of ABA to consumers, worldwide, who may be seeking more information about sleep services, information, and ABA (e.g., services, ethics, values, systems, methodologies, service providers, etc.) via public presentations and via public forums such as social media.

As a representative of Certified Behavioral Sleep Specialists and the ABA field, I value equality in our field and do not contribute to or proliferate the pervasive cycle of non-behavior-analytical personal commentary on sociopolitical and geopolitical statements, accusations, and the proliferation of false and misinformation disseminated online by popular public figures, personal profiles, or persons representing themselves as members of the ABA field (i.e., publicizing their professional credentials as part of their in-person or online descriptors) in public and in public forums such as social media. 

I agree that no individual group, class, or culture is superior to any other individual group, class, or culture and all deserve equal respect and sensitivity when being discussed in public and in public forums, including social media.

I agree to promote a safe and accepting field in person and online for all behavior analysts, students, and consumers.

Therefore, the following Code of Professional Conduct applies:

1. As behavior analysts we must strive to embody the four foundational principles which state that behavior analysts must benefit others, treat others with compassion, dignity, and respect, behave with integrity, and ensure their competence. These foundational principles remind behavior analysts to do no harm, to protect the welfare and rights of the people and families they work with, and professionals they interact with, to treat others equitably and respectfully, to be culturally responsive and to ensure the safety of others regardless of factors such as age, disability, socio-economic status, ethnicity, race, gender expression/identity, sexuality, immigration status, national/ancestral, familial and cultural origin, religion, political beliefs and affiliations, cultural and spiritual practices and beliefs. 

2. As behavior analysts, we must establish safe and trusting relationships with those we work with (e.g. colleagues, clients, consumers, students, supervisees, supervisors, etc.) and strive to abide by the four foundational principles and ethical codes to guide our approach to working with others. We do not discriminate against others, we do not engage in behavior that is harassing, coercive, punitive, or hostile toward others , we do not engage in or encourage others to engage in illegal behavior, we maintain awareness of our personal biases or challenges that may interfere with how we respond, communicate, and deliver care . We must establish trusting and respectful relationships that support positive, healthy, and safe clinical, educational, and business practices, regardless of culture, religion, ethnicity, and spiritual beliefs. 

3. As behavior analysts, we must strive to abide by the four foundational principles and ethical codes to guide our approach to dissemination of information. 

4. 1. We must present and disseminate information supported by evidence and operationally define terms that are understood by all evidence. When we express our thoughts and opinions, whether they are written or presented in video or audio, they must clearly be identified as opinions.  

   2. We must strive to avoid provocative language and subjective “behavior analytic” interpretations or justifications of catastrophic events which may reinforce religious and/or racial bigotry, especially on, but not limited to, social media.

   3. We should engage in respectful discourse.

   4. We should share resources grounded in evidence-based practice to best assist those experiencing trauma. 

I stand by my colleagues, students and consumers, as many face unsafe conditions in their personal and professional lives on a global scale. We are united in our mission to help all our colleagues while abiding by the four foundational principles, our ethical codes, and this document to help ensure continuity of services and safe professional experiences for all.

This is a proposed Code of Conduct for Behavior Analysts to promote a culture of safety and wellbeing for colleagues, students, and consumers of behavior analytic services. Formally adopted by Ready Set Sleep, LLC for use by Certified Behavioral Sleep Specialists, December 2023.

Authors in alphabetical order

Adrienne Fitzer, Lina Slim, Emily Varon

Major Contributors in alphabetical order

Sharon Arbel, Sarah Bloom, Matthew Cicoria, Orly Rubin, Matthew Yasova-Zaffos

References

American Psychological Association (2010/2017). Ethical principles of psychologists and code of conduct. Retrieved from http://www.apa.org/ethics/code/

Behavior Analyst Certification Board (2020). Ethics code for behavior analysts. Littleton, CO: Author International Behavior Analyst Organization (2021).

IBAO Ethical Guidelines. Retrieved from https://theibao.com/docs/IBAO-Ethical-Guidelines-V100.pdf

Qualified Applied Behavior Analysis Credentialing Board (2021). QABA Ethical Code of Conduct. Retrieved from https://qababoard.com/wp-content/uploads/Code-of-Ethics-03-25-21.pdf

Appendix A

Behavior Analyst Certification Board Foundational Principles

1. Benefit Others. 

2. Treat Others with Compassion, Dignity, and Respect. 

3. Behave with Integrity.  

4. Ensure Competence.